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Frequently Asked Questions NOTE:
Downloads are for DSL, Cable
Modem owner or someone with a faster internet connection. What is your refund policy on ALL Dowloads: There are NO refunds. All Sales Are Final. That is why we provide demos and samples online. What do I need to UnZip the downloaded product?: Window XP users. Try right clicking on the zip file name and select Extract. Otherwise, you
will need the software to un-compress the zip file you downloaded. Here
are two of the more popular programs that have free or limited time usage unzip
software which can be used to unzip the files. Follow the instructions for the unzip software. Please do not contact Studio 1 Productions for assistance on how to use the unzip software, contact the software provider. If you are uncomfortable with unzipping the files, please visit the main Studio 1 Productions website and order them on DVD-ROM. Why do you Zip the downloads?: Because you are getting multiple tracks of music or multiple animations, and this will allow for you to download just 1 file instead of several files. Also, when you zip the file, it will make it smaller, thus allowing for a faster download. The files sizes are between 100 and 200 megs, depending on the volume you are ordering. When can I
download the product I ordered: Immediately
after paying, once your card has been authorized, you will be taken to a screen
showing you the payment receipt. Here you will click on the link or line
item and the download will start immediately. You have up to 3 hours to
complete your download. |
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